HELP

The price of the room has changed since I checked last time?
At Hotelszia.com, you will get the best rate on line.  The earlier you book your rooms the less you pay and prices will generally increase, as you book closer to your date of stay.Prices also may differentiate according to periods of high demand or less popular periods.
 

Can I just turn up without reservation?
It is possible to simply turn up at Hotelszia.com without reservation, but it will depend on room availability on the day. So for your convenience, we advise you to plan ahead and we advise to book online, to get the best rate.
 

Can I request a room next to another room or on a specific floor?
Rooms are allocated on a first come, first served basis and but depending on availability we might be able to arrange your special needs.
 

What is the earliest time for check-in?
The earliest time you can check-in is 1.00 pm. For early check-in, please refer with individual hotel for confirmation.
 

What is the latest time for check-out?
The latest time you can check-out is 12.00 noon on the check-out date. For late check-out, please refer with individual hotel for confirmation. There will be extra charges.
Do you have parking facilities?
Please refer to the individual hotel for parking information.
 

Can I cancel my booking?
Hotelszia.com has no cancellation policy. Once you have made a booking or check in with Hotelszia.com, you cannot cancel. However we allow you to change or amend your date of stay to another period of time within 30 days of your initial bookings.  Changes related to amendments subject to room availability.
 

Does Hotelszia.com offer refunds?
Hotelszia.com does NOT provide any refunds.
 

Is Breakfast included in the price?
Please refer to the individual hotel for breakfast information.
 

Is there an F & B outlet in the Hotel?
Yes we have one coffee shop outlet. It serves breakfast, lunch and dinner.
 

Are bed linens provided?
Yes, all the beds come with a full set of 100% Cotton linen (bed sheet, duvet & pillows). To save the earth, during your stay, we change your linens and towels every 3 consecutive days. We will however make up your rooms daily. For daily Linen and towels change, available at a small fee of Rp. 20.000 per set of towels and per set of linen, please contact our reception.
 

Does the Hotel provide towels, soap, shampoo etc?
We provide 2in1 liquid soap, a set of towels, amenities bag consisted of toothbrush and toothpaste, disposal bag, soap bar, cotton bud and slipper. However we have Mini Market in our premises to cater for your other needs.
 

Is there room service in the Hotel?
Please refer to the individual hotel for room service information.
 

Is there a wardrobe in the room? Can I hang my clothes in the room?
No, there are no wardrobes in any of the rooms but we provide clothes hangers in the rooms. Luggage can be stored under your bed.
 

Can I smoke in the Hotel rooms?
Yes you are able to smoke in the room, however we allocate NON-SMOKING floor for non-smokers.
 

Are there electrical power points in the rooms?
Yes, there is 1 local electrical power point and 1 international power point available in the room. 

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